At McDonald's, training begins by preparing employees to serve customers at the counter and extends to programs that help individuals launch their own franchise. In 2014, the company kicked it up a notch with improved restaurant leadership training, sharpened people selection and processes, and refined coaching and mentoring practices. A new and holistic management approach enabled our managers to consistently run great restaurants. Read the full story, which talks about leadership, operations, turnover, and more, over at Training Magazine.
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