As our team focused on strategy, customers (both internal and external), and strong standards for delivery, we improved the overall effectiveness of L&D. We also moved up to rank 5 on Chief Learning Officer's 2012 Learning Elite list. Learn more about what went into that winning entry on Chief Learning Officer.
The Learning Elite program is a great way to benchmark what you're doing against great things being done in other organizations. When we started applying, I knew that we had a lot of areas to improve. But we kept applying every year and learning from that application, eventually (through a lot of hard work!) rising to the upper echelons.