You start with WHY you want to measure. Then you figure out WHAT you need to measure, and finally HOW to measure it. Starting with the WHY is an effective evaluation approach practiced by winning organizations.
Read moreDon't over-engineer your measurement strategy
Analytics aren’t always easy to understand. Things become even more convoluted when you don’t know why you’re measuring learning in the first place.
Read moreMcDonald's special sauce: Learning
At McDonald's, we used business metrics to show that the top-performing restaurants used our training more effectively. As a result, those restaurants enjoyed lower crew and manager turnover, higher employee engagement, better customer satisfaction scores, fewer complaints, and higher cash flow.
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